Frequently Asked questions

FAQs - Gymfit X Webflow Template

1. Is there a way I can tour the gym?

2. I just signed up for membership and can’t see the doors, why is that?

3. When I open my app, why can’t I see the gym doors that I have been seeing before today?

4. Am I allowed to bring a guest to the gym with my membership?

5. Does Iron 24 have a dress code policy?

6. Can I bring my children to the gym with me?

7. What is tailgating and why am I being charged for it?

8. Why am I being charged for tailgating, the person I work out with has a membership?

9. How do I update my credit card on file, it won’t let me through the app?

10. I put in the wrong phone number and now I can’t verify my phone.  What should I do?

11. I put in the right email address; but am not receiving a code to verify my email address.  What should I do?

12. I lost my phone and had to get a new one.  The app is giving me an ‘Uh-Oh’ error message, what should I do?

13. What is the Wi-Fi password at the gym?

14. I would like to upgrade or downgrade my membership for the Fitness + Recovery package, I can’t seem to do this in the app, how can I do this?

15. May I bring my own equipment to the gym and leave it there for when I work out?

16. Why are you requiring me to take a profile picture of my face?

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