Question 1

Can I tour the gym before joining?

Accepted Answer

Yes! We offer a one-day free trial. Download the app and sign up to experience Iron 24 for yourself before committing to a membership.

Question 2

Do I need the mobile app to access the gym?

Accepted Answer

Yes, the Iron 24 mobile app is required to access the gym. The app serves as your digital key and membership management tool. It's available for both iPhone and Android devices.

Question 3

What types of memberships are available?

Accepted Answer

We offer flexible membership options with no long-term contracts. Details about specific plans and pricing can be found in the Iron 24 mobile app when you sign up.

Question 4

Is there a dress code?

Accepted Answer

We ask that all members wear appropriate athletic attire and closed-toe shoes. Shirts and shoes are required at all times for safety and hygiene reasons.

Question 5

Can I bring a guest?

Accepted Answer

Guest policies may vary by location. Please check the app or contact your specific gym location for details about guest passes.

Question 6

What is the Wi-Fi password?

Accepted Answer

The Wi-Fi password at all Iron 24 locations is: GetPumped!

Question 7

How do I cancel my membership?

Accepted Answer

You can cancel your membership at any time directly through the Iron 24 mobile app. There are no cancellation fees or penalties.

Question 8

What equipment is available?

Accepted Answer

Iron 24 locations feature state-of-the-art fitness equipment including cardio machines, free weights, strength training equipment, and recovery amenities like massage chairs and red light therapy.

Question 9

Are there personal trainers available?

Accepted Answer

Iron 24 operates on a staff-optional model, focusing on providing 24/7 access to premium equipment. For personal training inquiries, please contact your local gym through the app.

Question 10

Can I access any Iron 24 location?

Accepted Answer

Yes! Your Iron 24 membership provides access to any location nationwide, giving you total flexibility to work out wherever you are.

Question 11

What if I have technical issues with the app?

Accepted Answer

If you experience any technical difficulties, please contact our support team through the app or email us at info@iron24.com.

Question 12

Is there an age limit?

Accepted Answer

Members must be at least 16 years old to join Iron 24. Members under 18 may require parental consent.

Question 13

Why do I need a profile picture?

Accepted Answer

Profile pictures are required for security and safety purposes. They help us ensure that only authorized members are accessing our facilities.

Question 14

Are there showers and locker rooms?

Accepted Answer

Amenities may vary by location. Please check the details for your specific gym in the Iron 24 app.

Question 15

What are the recovery amenities?

Accepted Answer

Many Iron 24 locations offer recovery tools including massage chairs, red light therapy, stretching areas, and other wellness amenities to support your fitness journey.

Question 16

How do I report a maintenance issue?

Accepted Answer

You can report any maintenance or equipment issues directly through the Iron 24 mobile app. Our team will address concerns as quickly as possible.

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